I'm so sorry to hear that you're having some issues connecting your Wi-Fi Pod recently. Security. However it’s still starts with green light then goes to to constant blue. If the LED light is a slow continuous pulse or dim to bright, it could mean of the following situations: The pod is being added to the account and establishing a connection to the cloud. I have turned off hub/router. I rebooted the hub last night, and left if off (disconnected from power) for sometime to make sure it all discharged. Wait at least a full minute for the router to reboot. Tried everything recommended but nothing. With the Hub powered on use a paperclip, or a mobile sim slot tool and perform a pinhole reset by keeping it pressed in for a timed 60 seconds. It has it for about 30 minutes and then turns solid white but no devices can connect to it. The way it works is simple - the VM supplied SuperHub broadcasts 5GHz and 2. You could also connect the Pod via ethernet cable as a backhaul, and this will negate the need for the Pod to be close to the Hub. The problem is that the Virgin Wifi Pod cannot seem to utilise the wired ethernet connection to the Hub 3 and is relying on relaying the weak Wifi connection from the Hub 3. Experiencing Virgin Media broadband issues? From broadband setup to slow internet problems, find everything you. Blue (or Cyan) White. I asked her “has this Wi-Fi pod been activated at your end - no reply - just told me to wait 24 hours !Please try the following exactly as typed. I installed as per the instructions and it doesn't work it just has the white flashing all the time. Virgin Phone Switchover. Will the pod still work or does it have to be 1 single network. 4. Stream from Virgin Media. QuickStart, set up and connections. QuickStart, set up and connections. called customer svc who are sending a pod. This’ll only take a few minutes, depending on how many WiFi Pods are connected. Good morning, My virgin WiFi Hub 3. Last Friday virgin media was down in our area, the internet is now back on but the pod no longer works. Flashing Green – Booting up. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Manage Your Account. Stream from Virgin Media. None of our pods showing on the app and all have suddenly started flashing blue. WiFi hotspots. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub. If you’re looking for. co. Home Phone. The WiFi Booster will start copying your Hub’s details. Plug the router's power cable back into the outlet. Virgin router won t connect arrow keeps flashing green. Press the Reset button on the Google WiFi and power it on. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but when I received it I plugged it in it was. Account - Mobile. After contacting virgin I was advised that they no longer support the boosters so I need a WiFi pod. Power off your modem and remove the backup battery if it has one. Loses signal at times too. Wi-fi smart tv finds the virgin mifi in the network scan, asks for wpa-psk password. Optimizations usually take 2-3 minutes, depending on how many Wifi Pods are connected. Email. I’ve had my Pod for 2 days and it is still flashing white. Virgin TV 360. My Wi-Fi pods have been ‘blinking’ a white light for over a week now. I recommend to try a 60 second pin hole reset on the router. uk) A tiny white LED flashes to let you know the device is setting itself up and. Finally, navigate to the. 79K; 590; 1. My post code is W13. The Passphrases of the SSIDs must match. Networking and WiFi. As I write 2. Virgin Media Router Arrows Flashing Green; Virgin Media Green. Virgin Media Refusing to send Wifi Pods or max even though the Wi-Fi speed is lower than the Guarentee in Networking and WiFi 2 hours ago;We would like to show you a description here but the site won’t allow us. I have 3 VM wifi pod's which were all working fine. My 3 pods have been fine for weeks but today have been flashing white all morning they usually go back to Normal after a while any ideas thanks ? 0 Kudos. Pod not connecting. Lots of reboots/resets then Hub 4 was also replaced & still same. Virgin Mobile. Do not split the SSID – If the SSID is split then the. Virgin Media;. If you do want to invest in better equipment, you would need to get either a… (1) Mesh System, (2) Wireless router, (3) Wireless access point (4) A combination of (2,3). No light: WiFi is disabled. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. Solved: One of my wifi pods will not connect i have tried resetting the hub 4 and moving pid to various places but just keeps flashing. I believe they need to be reconfigured at Virgins end by their technicians. See their signal strength, know which of your devices are connected to. on 24-03-2023 13:28. Its now been 9 hours. 4GHz WiFi. Try checking with Area faults on 0800 561 0061 or if you have a VM landline 150 as small local faults are not listed on the VM status page. Because of this setup, the pod closest to the gateway receives weak signal so the entire wifi mesh is weak. Then it started flashing red and making a sound like a high speed fan/jet. Verdict. Then it started. You might be well off just doing a factory reset on the hub, press and hold the reset button for 15 seconds. All cables appear to be fine, I have rebooted and reset. Change the router settings then remove the Pod from outlet, re-boot the Hub until fully operational then plug in the Pod. So my pod suddenly stopped working, the light on it is just flashing. Check for a small light on the front of the xFi Pod when first plugged in. I’m using the hub 3 and currently viewing a flashing green power light and a solid green Wi-Fi light. Step 3. Then unplug your Pod and back in again. Options. I’ve had 3 WiFi pods over the course of the last 18 months, all been working fine until the past week when one of the pods on the landing has started constantly flashing red, overheating and omitting a noise from the fan. About 1 month ago the light turned green on my hub 4 and it started losing the broadband signal. Solved: Hub keeps dropping wifi virginmedia sent me a pod which will not connect to wifi, virginmedia say they are going to get someone uk - 5138182. After the router has restarted, see if the problem with the flashing green light is still present. It has been plugged in for a few hours now not far from Hub and the light just. Flashing Red – Updating firmware. it now appears to be fixed as the pods reconnected to the hub this afternoon. Keep them somewhere safe! Make sure you are in. . Smart wifi pods. It's 0800 953 9500 and you will need the Hub/Pods serial number/MAC address from the barcode sticker, and your account number. White. The LED still flashes on top of Pod, yet No Illumination - 5353463. Re: WiFi Pod flashing light. I have checked the router settings and I am on one SSID and optimisation is on so not sure what else I. on 01-04-2023 22:55. Place Your Pods for the Best WiFi Coverage • Other WiFi networks in the home should be removed. White wifi pods not connecting to new hub 5 in Networking and WiFi yesterday; Wifi keeps dropping hub3 in Networking and WiFi Monday; I want the pods but the connect apps lies in Networking and WiFi Monday; No internet - Green flashing internet light in Networking and WiFi Monday; WiFi connection problems in Networking and WiFi Sunday You don't need to call. Stream from Virgin Media. The Network Status is when you log into 192. Stream from Virgin Media. Plug the router's power cable back into the outlet. We have had a white Pod to boost our WiFi for a few weeks now and it was working well. I have even moved it next to the router so it can read the signal but it still keeps flashing. I tried to load the app but it keeps force closing! Even after reinstalling it. Worked for a few hours then kept dropping the connection. HUB 5 Flashing Blue Light. I have a hub 5. Depends what you mean by "work". If it does, proceed to the next solution. When ive used these pods i had one of the older models plugged in to a cat 6 port in a room away from the main router and get a relatively decent speed of 250mb when im connected to that at 5ghz. Flashing Green: WPS is connecting a new device. Probably been asked many times by people but here we go. I don't work for Virgin Media. However it’s still starts with green light then goes to to constant blue light flashing. Received an intelligent WiFi Pod a couple of days ago, has been plugged in to different locations and distances to my router but the white light keeps blinking and it doesn't connect to my Hub 4. Just to further update on this issue 8 hours later still not connected - pulsing white - pulsing green and pulsing white again just going through the cycle. on 25-01-2023 11:05. Speed. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. ughugh. Hi It can take up to 24 hours for the pod to settle down. Thanks, Joe. Options. on 30-03-2023 22:00. Had my Internet completely drop. If there’s a lot of. •Channel Optimisation must be left on. Select Apply changes. This morning after some more reboots, the app shows all my connected devices but no. Solved: Just joined Virgin broadband this week. As I contacted Virgin activation yesterday and they advised me to wait until. From here, you’ll need to navigate to ‘advanced settings’, then click ‘wireless’ and finally ‘WPS’. I am a little confused jow tbh, I have had the new pod 8n now for a couple of days and still blinking on the front, in fhe connect app it says the pods are not found but also the app on shows 2 devices connected to internal network, their are around 12 devices connected at any 1 time, it s33ms since I had the upgrade to the hub 4 nothing app wise. Ironically, I just got a notice last week that my rates are increasing 1 year into an 18 month contract. App can’t find the Wifi Pod. Once it's reset and you're connected to it plug in the pod in the same room as the hub and it'll pair in about 5 minutes or so. com in Networking and WiFi yesterday; WFH connection issues in Networking and WiFi yesterday; Superhub 5 wifi6 in Networking and WiFi yesterdayThe newer pod I recently had has two ethernet ports and flashes green light when connecting. Have tried numerous fixes following the steps and advice online but nothing works so I can only conclude that the. Same problem, Virgin trial in the WF4 area. Thank you. Browse Virgin Media Virgin Media Community. - 5391832. The pulsing should stop once it’s fully connected. Mumfordd04. Start with a factory reset on your hub (press and hold the reset button for 30 seconds) it will take about 5-10 minutes to reset. However, after getting a few emails from Virgin about intelligent Wifi I have now put it in. Please ensure that the pod is in a mains socket (not in an extension) as close to the router as possible. Browse Virgin Media Virgin Media Community. I work from home and the 500mb just doesn’t get much faster than 20mb through the day, although seen it hot over 500mb on Wi-Fi. not sure if this is normal or not. £5 a month extra doesn’t sound like much, but £60 a year. My Virgin Media App. Flashing green: Data is being transmitted over Wi-Fi. Matt - Forum Team. Im also having problems with the connect app on my p. 0 Kudos Reply. Check your router settings to enable WiFi. in Networking and WiFi Thursday; Red light hub 3 in Networking and WiFi Thursday; Hub5 will not connect to my pod. Step 2. If that doesn't work you can also call by calling 0800 064 3850 to order a pod (they will only send out one at a time, and there must be an interval of at least one week before a second order will be accepted) Call around 8am if possible when lines first open and are least busy. Clear your DNS cache. It truly is a shocking service. Leave the pod to chat with the router for around 15mins, you'll know they have finished when the light on the pod stops blinking and there are no lights on the pod. We ask that you post publicly so people with similar questions may benefit from the conversation. This lasted until around 8pm where it turned green and started flashing again - by which time I'd cancelled the appointment with the engineer - so once again I'm stuck without internet. And to help keep things ticking over, you get Intelligent WiFi service included and we’ll provide up to three signal-boosting mesh WiFi Pods (if they’re required) to extend your network – at no extra cost with Gig1 Fibre Broadband and our Volt packages. Table of Contents. How to setup virgin media pod - Wi-Fi booster and extender - #virginmedia #wifi #wifiextender #booster #virgin #media #internet #wifi #slowspeed #blackspot F. QuickStart, set up and connections. Our technician is in your area and is working to fix things. co. Then from 3pm I have had 2 x green flashing arrows and solid green on the bottom. According to the VM customer services I now need to wait for Wi-Fi pod no. Hub 3 has everything required to serve up to 516Mbps (M500) to your household, though you may struggle to get all of that speed to a single device over wifi, since the Hub 3 doesn't offer. Hi, I got the WiFi pods about 6 weeks ago from Virgin media and there where working great, getting a much better signal upstairs in the house, but about 2 weeks ago now the pods started flashing white and blue lights on them, so I called virgin up and there send me a new one out in the post, but whe. 1 Optimize Router Placement. I checked my router and it has a flashing blue light. But I'm unable to get any WiFi from the pod. I’ve tried setting it up near the router etc etc. I’ve restarted router and tried to add that pod again in the Connect app but it says - 5350137. This will revert any customisations back to factory settings and full update the router with firmware/software updates. Just keeps blinking white slowly. Excludes broadband faults and broadband network outages. Find your router’s power button and press it to do this. Flashing Green – Booting up. Check if the antennas are fixed well or not at the first place when you find the IP camera won’t connect to WiFi or you camera are not showing network. Phone. Attach the extra Booster to a power outlet in the same place as the Booster linked to the Hub. Stay safe. We would like to show you a description here but the site won’t allow us. My account says I have 1 pod but the Connect App says I don't. I have 3 wifi pods, one pod has a constant white light and a whirling noise from the pod itself- this one. Joining in Options. This can last for anywhere up to 10 minutes, before a dimmed white light indicates that it’s ready. The wifi keeps cutting out or we get terrible signal. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. Virgin TV 360. A. It’s happening about every 30 minutes. Hi I’ve tried to contact you over my internet keeps kicking me off and I was given some pods but they don’t even work as just keep flashing and I try and call and every time I do I get cut off quite frustrating now and issues still there I keep getting Looks like there’s still an issue with your co. • Name pod by their connected location like “upstairs hallway”, or “playroom” for easy reference. It is important to check out our full article on Virgin Media router lights if you are experiencing problems with white lights, where you notice that the light is white, or if you are experiencing flashing power lights other than having your router flashing green. Had the WiFi pod a while now and it has always flashed red. I seem to have the same problem as a lot of people with intermittent functionality on my wifi pod - most of the time it just blinks white - 5422177. The Virgin connect app just says no pod detected. Free Pods are the VM solution. Home Phone. 9 To make it easier to connect and move around your home, we’ll make your Booster’s WiFi network name and password the same as your Hub. Run the internet troubleshooter. WiFi box has had a flashing green light all day. Use the My Spectrum App to get step-by-step instructions on how to activate your pods and add them to your WiFi network. The features include: Displays the signal strength of each connected Pod. So with the help of the community admins I received a pod to help with poor coverage in my house. Plug the router's power cable back into the outlet. thanks for looking into this. It is still flashing. Fix your broadband. Open the app and follow the steps to complete the set up. I am a Customer Expert volunteering my time to help other customers here in the Forums. . The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. The engineer came today and replaced the router. Had a wifi pod recently delivered but it just keeps flashing blue and green. Never had a problem with them, apart from being a bit expensive. I have been trying too connect too the Virgin connect app and it keeps saying “oops something went wrong, please try again” I have tried numerous times standing right next too router and won’t work. Conclusion. Hi, My WiFi keeps switching networks which causes some of my apps to misbehave or not work at all. on 19-03-2023 18:37. However it’s still starts with green light then goes to to constant blue. Hub3 Red Light in Networking and WiFi an hour ago; Virgin Hub 3 - Red light on but i have wifi using in Networking and WiFi 11 hours ago; WIFI Pod (Black) not working with new Hub 5x in Networking and WiFi 12 hours ago; Solid Red light on hub in Networking and WiFi yesterday; Red light on router (Hub 3) in Networking and WiFi yesterdayUsing a browser, access the modem page by entering 192. The Virgin Intelligent WiFi Pod is a solid option for Virgin Media customers with Hub 3 and Hub 4 routers looking to boost Wi-Fi speeds and stability around the house. Virgin said it was the new software update colour. Options. TiVo. In some cases, the issue may not be with the white connector cable but with the hub power supply cable. The SSID must be password protected. On thursday there was an outage in my area and when it did come back online I had no wifi, only ethernet. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. I am sorry to hear your are experiencing an issue with the Hub showing a green light, we will be happy to help. Gaming Support. Removed it and re added it but still has a flashing light and feels hot to touch. Setting up Spectrum WiFi Pods is easy. My Virgin Media App. Networking and WiFi. It’s both annoying and frustrating. •The SSIDs must be the same and broadcast enabled. I've taken a look at things on our side, and can see that the outage is still ongoing and is due to be resolved by 22nd August by 9AM. Also wifi optimisation and a single SSID is needed for the Pods to function correctly. I have followed your advice but the Pod still just flashes. If the lights indicate a problem, try the next. We would like to show you a description here but the site won’t allow us. Networking and WiFi. Have plugged in via the Ethernet lead, the light then goes off. 1 ACCEPTED SOLUTION. QuickStart, set up and connections. A vm engineer has sent me a WiFi pod which isn’t compatible with a Hub 4 in Networking and WiFi yesterday; How can I get a Wifi Pod in Networking and WiFi yesterday; Told to wait 14 days before ordering Pods. Turn off your antivirus software. The Pod lights keep flashing white, blue etc. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. First pod installed now for 2 weeks, first week was fine connected to hub5. Check if the new pods have been activated onto your account. This means the Hub is switched on, but your WiFi has not been activated. Connecting the pod via Ethernet. The drop in connection continued into last night. We would like to show you a description here but the site won’t allow us. Wifi Down (pods included) after Gig1 reboot/upgrade to 100mbs upload in Networking and WiFi an hour ago; Going round in circles, intermittent disconnections for a month in Networking and WiFi 3 hours ago; Wi-Fi down for two days unable - told area fix had been completed still no internet. Any idea why a new Wi-Fi pod should be invisible to the network? Is there an installation procedure? - 5190116. on 28-03-2022 22:19. Keep your router away from electronic devices like microwaves, cordless phones, and baby monitors, as they can cause electromagnetic interference (EMI) and weaken your WiFi. Pod Mk1 will connect with the hub with an upgrade. Likewise, if you use a third-party router it will not work because the Pods are designed to specifically connect directly with VM's Hubs only. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. It does its usual light cycle, then it does a few blinks of a bright blue light. Check Virgin Media service status. Virgin Mobile. Please look out for my message in the top-right, white envelope or by tapping "Messages. e. Thanks for taking the time to contact us via the Community. Off: Wi-Fi is disabled. Dave. Users should wait for at least 5 minutes for the boot-up process to complete. Home Phone. TV. Update your network driver. My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired, 2 on WiFi) Hub5 in modem mode with Apple Airport Extreme Router +2 Airport Express's. I have a hub3Flashing red light on box on wall in QuickStart, set up and connections yesterday; WiFi pods, one flashing blue, one flashing green in Networking and WiFi yesterday; Wi-Fi pod not connecting to new hub 5 router in Networking and WiFi yesterday; Wifi not working in Networking and WiFi Monday; Intermittent wi-fi. Download the Virgin Media Connect App to your device. Community; Volt. Try troubleshooting the issue with these steps: Test your WiFi connections using the Ignite HomeConnect. 8. I'm going to send you a private message, so we can look into this further. TiVo. - 5200928. Wifi Pods Help. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. We have spoken to virgin and we were told they would send us one new. Other lights to pay attention to include the Power, WiFi, Secure, Activity, and Cable Link lights. Connect one of your Deco units to your modem via Ethernet cable and power on both devices. During Pod Naming (Pod being renamed only) BLINK (Double) I have followed your advice but the Pod still just flashes. Keep your Hub in Router Mode - Do not put the Hub into Modem Mode, as this disables the Wi-Fi and your Pods are connecting to your Hub via Wi-Fi. It's just been pulsating constantly. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. Hello. Account - Cable. *Also unplug the coax cable from the modem. Browse Virgin Media Virgin Media Community. I have attempted to reset and hard reset which has failed, still got flashing blue lights with no Internet. Turn on the router after completing the above steps and observe if the Power Light continues to flash green. All forum topics; Previous topic; Next topic. Typically, extenders are linked through a wired port using an Ethernet cable. V6. g - xxxxx2 & xxxxx5) -- use the same password if you like, Then,. You could also try the web page status, but this is not recommended as it only covers issues that affect a very large number of customers. Internet went down in the area last week, since this my wifi pods have been flashing and won’t connect to my hub! I have moved closer and tried to connect via the connect app but this isn’t connecting to my hub! I have done a factory reset on my hub but still not working. 1 ACCEPTED SOLUTION. Note the Pods should be beside the Hub to initially pair, once. I’ve tried resetting the hub, switching off pod and even moving it to same room as my hub, ive even plugged it directly into the hub via ethernet, however it’s still starts with green light then goes to to constant blue light flashing. Networking and WiFi. I can see the network but I can’t connect. Security matters. Intelligent WiFi technology is what makes our Hub 3, 4 and 5 so fast and reliable. Just change 'em to whatever you like and something that will differentiate them (e. Please any ideas how to fix this? The person on the phone wanted to order replacements pods but the system doesn't allow him to order more than 1 and he had already just ordered my 3rd for a different area of the house. Pod not connecting. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. Wait for the ‘Internet’ light to be stable on your modem. Why can you not send me a replacement Pod and I will return this one to you? There must be a fault with the Pod if it cannot connect to the Hub. I have contacted CS many times over phone/WhatsApp and also been over this forum previous posts and nothing has helped. Do not split the SSID – If the SSID is split then the. It isn't on during normal use, but turns red if there is a problem. Then relocate it to halfway between the hub and the blackspot. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. Thanks for that. You can also add WiFi Max to our M125 to M500 Fibre Broadband packs (without Volt) for. The Virgin Media WiFi Pod includes an Ethernet port at the bottom for plugging in a laptop or desktop (Metro. Sign in to your Spectrum account for the easiest way to view and pay your bill, watch TV, manage your account and more. Started yesterday and mega slow internet. Read Time. Unplug any Ethernet cables attached to the router and wait at least 30 seconds, then plug them back in. After having issues with my broadband the other day and eventually it sorting itself out I have found my Wi-Fi pod is just continuously flashing blue. Then, go to advanced>wireless>security, rename the 2. . We have spoken to virgin and we were told they would send us one new pod. Browse Virgin Media Virgin Media Community. If any of the above are incorrect then it may stop the pod from connecting to the hub. The wireless details from the Pods will be the same as the Hub's details, so no additional steps are required to connect up the devices in the home. £30-100 (that’s ~4->12 months of Max Pod rental if not free on your package) and. Installation, troubleshooting and FAQs for Smart WiFi Pods. Wait at least 2 minutes for your Pods' LEDs to stop blinking. Account - Mobile. TV. Reply. 2. My Virgin pod has been flashing blue for two hours and we have no internet - 5378434. Hopefully one of the team will get back to us to fix this. Enter 192. If the pods are flashing blue or green they are never going to work again. Pod 3 - upstairs - hardwired. Stream from Virgin Media. Just installed New Hub 5 and two hexagon pods (that were connected to the old hub 3) are just flashing blue/green/white on a cycle. Booster and move it to where you need it in your home. The pod lost its connection to your network. Plug the modem back in and wait until the modem has finished powering on. Hello I keep getting a flashing red light on my Superpod even after rebooting it several times. Have turned off devices , tried all suggested checks etc and still having issues. 21 Aug 2023.